Your feedback is important to help us make improvements in our processes and make your interactions with Blue Cross and Blue Shield of Texas (BCBSTX) a smooth and simple experience.

Again this year, you will have an opportunity to tell us how we are doing via phone and/or online satisfaction survey. At any point throughout the year, you may receive a call on behalf of BCBSTX seeking input on your experience with servicing out-of-area members. Our research vendor may invite you to participate in online surveys and collect your e-mail address. If your office is contacted, we encourage you to participate in these surveys. We take your feedback seriously and incorporate into enhancements of our services to you.

If you need information about the BlueCard Program or have suggestions for improvements, there are two ways to contact us:

• Talk to your local Professional Provider Network office
• Visit the BCBSTX Web site at http://www.bcbstx.com/provider

Thank you in advance for your participation. We appreciate your feedback.

posted 02/2010