Blue Care Connection^®

Blue Care Connection helps Blue Cross and Blue Shield of Texas members find the right resources, optimize their health care benefits and manage their medical conditions. Blue Care Connection provides personalized attention, support, online resources, health advocacy and much more. Blue Care Connection services and programs include those listed here; however, what is available to members varies depending on the type of coverage a member has.

Utilization and Case Management

Get help understanding your benefits and learn about health care resources. Just call the toll-free number listed on your ID card.

24/7 Nurseline

Call the Nurseline – (866) 412-8795 – for answers to health-related questions 24/7. Plus, learn about more than 1,000 health topics using the audio library system.

Special Beginnings^®'

Expectant members – manage and understand your pregnancy with helpful educational materials and support, pregnancy risk factor identification and ongoing communication/monitoring. Members are supported from early pregnancy through six weeks after delivery.

Personal Health Manager

Access online tools and information to help you manage your health care. Want to improve overall health, manage a chronic health condition or prepare for a specific medical treatment? Find it all here.

Blue Points^SM Reward Program

Members earn Blue Points for engaging in certain healthy activities. The points are redeemable for popular health and wellness merchandise and service reward items.*

Fitness Program

Regular exercise is an essential part of healthier living. With the Fitness Program, members and their covered dependents (age 18 and older) are eligible to participate and receive a flexible membership that allows them access to fitness centers nationwide.

Weight Management

Get guidance and support for healthy eating habits and weight loss. Set goals, create action plans, and get coaching to stay motivated.

Tobacco Cessation

Want to stop smoking? Our Tobacco Cessation program can help with tools, coaching and support, plus discounts for wellness-related products and services.

To access these services and more, log in to your BAM account.

* Blue Points Program Rules are subject to change without prior notice.