Are your employees happy with their health care coverage? When you choose Blue Cross and Blue Shield of Texas (BCBSTX), you’ll find that we consistently measure our members’ (your employees’) experience in three ways:
1) Post-Call Satisfaction Survey (immediate feedback)
When calling customer service, our members have the option of taking a survey that allows them to rate their call experience and their satisfaction with the BCBSTX customer advocate.
2) Member Attitude Trend Analysis (monthly feedback)
Every month, a survey is mailed to selected members who have:
- Placed a customer service call
- Written a secure e-mail message to Customer Service
- Had a claim processed
3) Member Loyalty Differential (monthly feedback)
A monthly telephonic survey of BCBSTX members is conducted to measure member loyalty.
Contact our sales team today to learn more about how we can help make a positive difference in how your employees feel about their health care coverage.
*Combined member loyalty score for Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma and Blue Cross and Blue Shield of Texas as of year-end 2009.
